Terms of Service
Important information about using our UK ETA assistance service. Please read these terms carefully before proceeding with your application.
Last Updated: January 15, 2024
Key Terms Summary
Important points you should know about our service
Independent Service
Not affiliated with UK government
Service Fee £16
Professional assistance included
No Approval Guarantee
Final decisions by UK authorities
Agreement to Terms
By accessing and using our UK ETA assistance service, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy.
Important Notice
We are an independent assistance service and are not affiliated with, endorsed by, or connected to the UK government or any government agency. We provide professional support for ETA applications but cannot guarantee approval.
Our Service
UK ETA Service provides professional assistance with UK Electronic Travel Authorisation applications. Our service includes:
Included Services
- Professional application review and verification
- Document formatting and optimization
- 24/7 customer support during processing
- Secure submission to UK authorities
- Status tracking and email notifications
What We Don't Do
- Make approval decisions (done by UK government)
- Provide legal advice or immigration guidance
- Guarantee ETA approval or processing times
- Act as official government representatives
Fees and Payment Terms
Service Fee: £16 per application
This fee covers our professional review service, document verification, secure processing, and 24/7 customer support. Government fees (if any) are included in this price.
Payment Terms
- • Payment is required before application submission
- • We accept major credit and debit cards
- • All payments are processed securely through PCI DSS compliant systems
- • Prices are shown in British Pounds (GBP) and include all applicable taxes
Refund Policy
- • Service guarantee: If your application is rejected due to an error in our processing, we will work to resolve the issue
- • No refunds for: Applications rejected for eligibility reasons, change of mind, or government processing delays
- • Refund requests: Must be made within 30 days of payment with supporting documentation
- • Processing time: Approved refunds processed within 5-10 business days
Your Responsibilities
By using our service, you agree to:
Provide Accurate Information
All information must be truthful, complete, and match your official documents
Meet Eligibility Requirements
Ensure you meet UK ETA eligibility criteria before applying
Provide Required Documents
Submit all requested documents in the specified format and quality
Respond Promptly
Reply to our requests for additional information within reasonable timeframes
Use Service Appropriately
Not attempt to circumvent our systems or misuse our service
Limitations and Disclaimers
Important Limitations
- • We cannot guarantee ETA approval - final decisions are made by UK authorities
- • Processing times may vary and are subject to government procedures
- • We are not responsible for changes in UK government policies or requirements
- • Our liability is limited to the amount paid for our service (£16)
Service Availability
While we strive for 24/7 availability, our service may occasionally be unavailable due to maintenance, technical issues, or circumstances beyond our control. We will provide advance notice when possible.
Third-Party Dependencies
Our service depends on UK government systems and third-party payment processors. We are not responsible for delays or issues caused by these external systems.
Governing Law and Disputes
Governing Law
These Terms of Service are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
Dispute Resolution
We encourage resolving any concerns through our customer support team first. For formal complaints, please contact our management team. If unresolved, disputes may be escalated to relevant regulatory bodies or courts.
Questions About Terms?
Contact our support team for clarification on any terms or conditions.
Phone: +1 702-329-4270
Email: [email protected]
Terms Updates
We may update these terms periodically. Significant changes will be communicated via email.
Current Version: January 15, 2024
Professional Service Commitment
While we are not affiliated with the UK government, we are committed to providing professional, accurate, and secure assistance with your ETA application. Our team follows industry best practices and maintains the highest standards of service quality.